~Most Frequently Asked Questions~ |
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Commonly Asked Questions and Answers Regarding Credit Card Processing Q. Do we have to be members of the Better Business Bureau to use your services? A. No, you don't. However, by doing business with a long term (10 years) Better Business Bureau Member with an A+ rating,, you are assured a excellent level of quality service and professionalism, and may avoid problems. You can verify our reputation for honesty and integrity by seeing the reviews for yourself. The following websites here, this website and here have reviewed our services and provided excellent reviews. You can check to see the reputation of the company, which is always important, especially when someone is dealing with your money! Q. We are in another state, do you handle accounts all over the U.S.A.? A. Yes, we do, and we have many happy clients in every state! Q. I can cancel at anytime? Do I have a contract? A. Yes, you can cancel your credit card processing with us at anytime with no penalty whatsoever! After all, if you are happy with us, why would you leave and , if we do a bad job or have not been honest in anyway, why should you be penalized? There's no stronger guarantee that we can give you! You do have a contract to protect you and everything is in writing- the contract spells out all the terms and all our promises. Q. I need the credit card machine, much will it cost me to get set up and when do I pay you? A. we have a lot of different programs- including some with free equipment. Of course, nothing in life is free, but in some situations , it is a good deal- in others, not so much. We help you determine which program is best for you by giving you all the necessary information to make the best decision for you. If you need to lease equipment, there is not even a "first and last" payment due. It costs you NOTHING to get started! When you are approved, installed, trained, and perfectly happy, first lease payment is due (if applicable), about a month later. Q. How long does it take to get set-up? A. Dependent upon the program which you are choose and the size of your business, the time frame ranges from 1 hour to approximately one week (for over 1 million dollars in monthly processing). Q. What exactly would my monthly charges be? A. Since we offer a variety of programs and options to choose from, we provide you a program sheet for the processing service you choose, letting you know exactly what your charges will be before you even apply. All charges/fees are listed on our program sheet and you will not find ANY hidden costs- we guarantee it! Q. What are the benefits of using Independent Merchant Services for my program? A. Since we are an independent organization, we have the abilities of locating the most cost effective and hassle-free program available nationwide for you and your business (ultimately, a program which best meets your needs!) And we negotiate on your behalf to get you the best deal possible. We act as your advocate- looking out for your best interests- and assure you are receiving friendly, top quality, unparalleled service. In addition, our staff is trained to work with people at all levels whether you are a novice and this is all new to you or you are experienced and quite knowledgeable regarding credit card processing. Q. What if my business is new and/or my personal credit is bad or I have not established credit? A. It's not where you are at, but where you are going- we'll be happy to help you! That can be a huge problem with many processing banks, however, we have programs available for all types of credit, including guaranteed approval programs for over 200 types of businesses at excellent rates! This is an excellent way to reestablish and build your credit. Q. How do I get further information and/or get started? A . We try to make it as easy as possible! Please call us at 1-800-795-6676( an actual person will answer in 6 rings or less) and one of our friendly, helpful, and very knowledgeable consultants will assist you in finding the best, most cost effective program to meet your needs. If you decide you like the program , they will fill out all the paperwork for you and fax or e-mail it to you for your inspection and signature. You may also contact us by e-mail at : IMS@bankcard-processing.com . 1-800-795-6676 By the way- real people answer our phones!! Thank you! |
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